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Privacy Policy — What We Collect and How We Use It

We collect account details, device information and payment data to run your jazzbet account securely. This policy explains what we gather when you log in, deposit via bKash or Nagad, and how we protect it.

Account securityPayment data handlingContact preferencesWithdrawal verificationCookie use
jazzbet Privacy Policy — What We Collect and How We Use It
CONTACT PRIVACY TEAM

How to Reach Us About Your Data

If you want to see what data we hold, request a correction, or close your account and delete your information, contact our support team. We respond to access requests within seven business days and handle deletion requests according to local data-protection requirements where they apply.

Live chat Open the chat window in your account dashboard. Privacy and data-access queries go to a specialist queue, so mention 'privacy request' in your first message so we route it correctly.
Email support Send your request to the support address listed in your account footer. Include your registered mobile number and a brief description of what you need — data access, correction or deletion.
Account settings You can update your email, mobile number and marketing preferences directly in account settings. For deeper changes — closing your account or requesting a full data export — contact support through chat or email.
DATA HANDLING

How We Protect Your Information

We encrypt account sessions with SSL, store passwords as hashed values, and limit internal access to personal data on a role basis. Payment processors handle wallet credentials separately, so our system never sees your bKash PIN or Nagad password. We log withdrawal requests to verify account ownership before releasing funds.

Secure sessions Every login creates an encrypted session token. If you log in from a new device, we send a confirmation code to your registered mobile number to verify it's you before granting access.
Payment privacy When you deposit via bKash, Nagad or Rocket, the payment processor handles your wallet login. We receive only a transaction reference and the amount credited — never your PIN, password or full account number.
Cookie control We use session cookies to keep you logged in and preference cookies to remember your language choice. You can clear cookies in your browser settings, but you'll need to log in again and reset your preferences.
Data retention We keep account and transaction records for the period required by tax and compliance rules. Once that period expires and your account is closed, we anonymise personal identifiers so the data can no longer be traced back to you.

Common Questions About Your Data

We collect your mobile number, email address, device type and IP address when you register. We also store transaction history when you deposit via bKash, Nagad or Rocket, and message logs if you contact support.

Yes. Contact support via live chat or email and request a data-access report. We'll send you a summary of your account details, transaction history and any stored messages within seven business days.

We share transaction data with payment processors to complete deposits and withdrawals. We may also share account details with regulators or law enforcement when required by local law. We do not sell your personal information to advertisers or data brokers.

Log in, go to account settings, and update your contact details. You'll receive a confirmation code on your new mobile number or email to verify the change before it takes effect.

Contact support and request account closure. We'll process your request within seven days, settle any outstanding balance, and anonymise your personal information once compliance retention periods expire.

We use session cookies to keep you logged in and preference cookies to remember your language and display settings. You can disable cookies in your browser, but some account features may not work without them.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.